FAQs

FAQsTracker

How to use Tracker

Tracker is easy and fast to use. If the Admin of your company has enabled you to use Tracker, the link to download the application will appear in your dashboard. If you click the link, it will take you to the download page, where you can download the installer compatible with your operating system.

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Once installed in your computer, log in with your Social Shared Corporate username and keyword. Choose the project and task you are working on and click on “Start”. The system will begin to assign the time you are working on the project and the task you have chosen.

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ADD OFFLINE TIME

If you have been doing any offline activity, as a meeting with a client, a phone call, or any remote task away from your computer, you can add that time to the corresponding project and task. Click on the “Add offline time” button and this screen will open in your browser.

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SEE THE LAST SCREENSHOT

Here you will be able to see your last screenshot.

GO TO THE PROJECT

This button takes you to the project you are working on.

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OPTIONS

You can select the following options:

  • Notify captures- Each time a capture is takenit is notified in your computer.
  • Always on the top - When the app is opened it will be seen in the foreground.
  • Boot with the operating system- The application opens when you restart the computer.

LOG OUT

If you click here you will exit the application directly.

INACTIVE TIME

When the system does not detect any mouse or keyboard movement for more than three minutes, it will appear this screen saying you have been absent for a certain time and gives you the following options:

  • Telephone.-This time is assigned as “phone call” in the selected project or task.
  • Meeting - This time is assigned as “meeting” in the selected project or taskOther.-This time is assigned as “other” and gives you the option to write a description of what you were doing in that period of time. In your time history it will appear that text and that interval in red.
  • Do not store.-This time is not stored.

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